How we've grown

We have:

●     134 services across 40 organisations using RealMe login

●     22 services across 16 organisations using RealMe verified identity

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We have continued to make improvements to RealMe, to support New Zealanders’ needs and make online services easier.

  • In May 2015 we introduced the passport co-apply option.
  • In September 2015 we introduced StudyLink's use of verified identity for students.
  • In August 2019, our new web photo capture technology went live, allowing customers with a NZ passport to upload their own photo for the verified identity application.

From 2013–2021 there have been: 

158 million

successful logins 

886,396

verified identities issued

1.3 million

verified identities used



We are a leader in digital identity services

RealMe® is recognised across Australasia as a leading digital identity service.

In 2014 we won the Security and Online Safety category at the Australia and New Zealand Internet Awards in Melbourne. 

In 2018 RealMe® received the Radiant Vision Award at the Radiant Awards for Innovation and Vision in Identity Systems. 


Privacy and security

We take privacy and security very seriously.  In fact, we were the first government service to be awarded the Privacy Trust Mark. 

For more information go to our Privacy and Security page.


Our future

The Department of Internal Affairs (DIA) is leading the two-year Digital Identity Transition Programme, to develop options for the strategic direction of digital identity in New Zealand. This includes the future role of RealMe.

This work includes recommendations that will enable people and businesses to share information in a safe and secure way, in order to access a range of digitally-enabled services.  

RealMe services are core infrastructure for the proposed ecosystem, as our services provide an established capability that others can  access and build on.

More services are becoming digital all the time. We will continue to work across government and the private sector to make it easier to do the important things online, safely and securely.