Important message Scheduled system maintenance on 28 February – 1 March may affect some RealMe customers   Read more

RealMe will be impacted by a period of scheduled system maintenance between 2pm Saturday 28 February and 3pm Sunday 1 March. During this time you will not be able to apply on either the Passport or Citizenship channels for a RealMe verified identity, but you will still be able to apply using the Birth and Immigration channels. We apologise for any inconvenience this may cause. Customers will still be able to create and use their RealMe login over the outage period.

RealMe® lets you easily and securely prove your
identity online, plus access lots of online services
with a single username and password.

Need help using RealMe?

Many more answers about the RealMe service can be found in our FAQ.

Safe, secure and officially backed by the government

The RealMe service is officially backed by the government, and was created in partnership by the Department of Internal Affairs and New Zealand Post. RealMe is built to make doing things online easy and very secure. Anyone living in New Zealand can apply for a verified RealMe account.

Learn more about security

Working together to help keep you safe online

Online security partners

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