RealMe Help Desk - 24/7
From New Zealand
0800 664 774
From overseas
+64 4 462 0674 (charges apply)
Online help
Please note: You'll never be asked for your RealMe password.
Access to all services using RealMe Login will be unavailable from 4am to 8am on Sunday, 17 August 2025. Please refer to Agencies’ websites for duration of outage on their end after 8am. RealMe Verified Identity application will not be available during this time. If you are unable to access a service with your RealMe login, please try again later.
We are aware of scammers advising people to apply for a verified identity. Agencies like IRD and MSD will never ask for your RealMe account details. Do not share any of your RealMe account details with anyone. If you are not sure you can contact us on 0800 664 774, or you can report the scam to scam@reportscam.co.nz
From New Zealand
0800 664 774
From overseas
+64 4 462 0674 (charges apply)
Online help
Please note: You'll never be asked for your RealMe password.