RealMe Help Desk - 24/7
From New Zealand
0800 664 774
From overseas
+64 4 462 0674 (charges apply)
Online help
Please note: You'll never be asked for your RealMe password.
RealMe identity verification services will be impacted by scheduled maintenance to our web photo capture technology from 9.30pm to 11.00pm on Wednesday 30 September 2026. During this time, please do not apply for a RealMe verified Identity. We apologise for any inconvenience this may cause.
The RealMe login service can continue to be used as usual.
If a service says ‘Log in with RealMe’, you may only need a RealMe login, not a RealMe verified identity. Check on Where to use RealMe.
From New Zealand
0800 664 774
From overseas
+64 4 462 0674 (charges apply)
Online help
Please note: You'll never be asked for your RealMe password.