TSB Bank’s new customers will be the first in New Zealand to be able to open an account using the RealMe® service on a smartphone.

The bank is the first private sector organisation in New Zealand to use the RealMe identity service developed by New Zealand Post and the Department of Internal Affairs to securely prove a person’s identity remotely, as they would normally do in person with their passport or drivers licence.

“We’re excited to be the first New Zealand bank to use the RealMe service,” TSB Bank Managing Director Kevin Murphy says.

“RealMe will over time help transform the online and mobile services we offer our customers.

“Under the pilot we’ll be running, new customers will be able to download our [my]bank App to their smartphone and use it to sign up for a bank account with a few taps on their smart-phone rather than having to supply us with copies of ID or come into a branch, making the process much easier for both parties.

“The service will be available on iPhones first and then on Android phones by the end of November.”

Head of Agency Services at New Zealand Post Mandy Smith says New Zealand Post is delighted that TSB Bank is ready to go with this market leading digital service.

“The Bank has recognised that RealMe will make it much easier for customers to do business with them, and can open the door for new, more convenient customer services.

“It is also an important new service for the future with much tighter rules on the way as countries including New Zealand move to combat international counterfeiting and money laundering.”

Ms Smith says RealMe is not just for the banking industry.

“There are already more than 43 online services using RealMe login across central and local government.

“We expect that next year more private and public sector organisations will start using RealMe for services ranging from insurance, KiwiSaver schemes and enrolling to vote services,” Ms Smith says.

RealMe is a partnership between the Department of Internal Affairs and New Zealand Post.

Media contacts:
TSB Bank: Kevin Murphy (06) 968 3700 and 027 445 2044
New Zealand Post: Richard Trow (04) 496 4566 and 027 837 6179

Media release. TSB Bank and New Zealand Post